Overview
Prior to launch, Warner Bros. Games engaged our team to conduct an independent UX and UI assessment of Mortal Kombat Onslaught, a mobile RPG experience built around one of gaming's most recognizable franchises.
As part of a specialized UX review team, I helped evaluate the game's onboarding, core gameplay loops, progression systems, monetization experiences, and interface design to identify opportunities for improvement before release.
The engagement focused on uncovering usability risks, validating player-facing experiences, and providing actionable recommendations that could strengthen retention, engagement, and overall product quality.
My Role: UX/UI Consultant
I participated in a multidisciplinary UX assessment focused on evaluating the player experience from onboarding through long-term progression.
My responsibilities included:
- Reviewing onboarding and first-session experiences.
- Evaluating usability across core gameplay loops.
- Identifying friction points and player experience risks.
- Assessing monetization and progression systems.
- Reviewing interface consistency and visual communication.
Evaluating the First-Time Player Experience
For a mobile title based on a globally recognized franchise, first impressions are critical.
I reviewed onboarding flows, tutorials, and early progression experiences to identify areas where player understanding, engagement, or motivation could be improved.
Focus Areas:
- First-time user experience.
- Onboarding.
- Learnability.
- Early retention.
Assessing Core Gameplay Loop Risks
Beyond onboarding, I analyzed the game's primary interaction loops to identify friction points, usability issues, and moments where player intent and system behavior were misaligned.
This included reviewing critical player journeys and validating interaction patterns.
Focus Areas:
- Core loop usability.
- Interaction clarity.
- Error prevention.
- Player engagement.
Strategic Recommendations
Following the assessment, findings were organized into a prioritized framework that helped stakeholders understand both short-term opportunities and longer-term improvement areas.
Recommendations were categorized according to player impact, implementation complexity, and strategic importance.
Deliverables included:
- Prioritized findings matrix.
- UX and UI recommendations.
- Improvement hypotheses.
- Competitive landscape analysis.
- Launch-readiness assessment.
